打造成功的平臺工程團隊：角色、技能和培訓.pdf

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1、 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.This presentation,including all supporting materials,is proprietary to Gartner,Inc.and/or its affiliates and is for the sole internal use of the intended recipients.Because

2、 this presentation may contain information that is confidential,proprietary or otherwise legally protected,it may not be further copied,distributed or publicly displayed without the express written permission of Gartner,Inc.or its affiliates.打造成功的平臺工程團隊：角色、技能和培訓Carolin Zhou高級研究總監2 2023 Gartner,Inc.a

3、nd/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.為世界上最高的建筑物提供支撐2 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.3 2023 Gartner,Inc.and/or its affiliates.All rig

4、hts reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.具備韌性的安全平臺必不可少3 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.4 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a reg

5、istered trademark of Gartner,Inc.and its affiliates.5 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.主要議題1.什么是平臺工程？什么1.是平臺工程？2.平臺工程團隊的核心角色？3.成功的平臺工程團隊需要具備哪些技能并如何規劃培訓？6 2023 Gartner,Inc.and/or its affiliates.All rights re

6、served.Gartner is a registered trademark of Gartner,Inc.and its affiliates.什么是平臺工程？7 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.平臺工程指面向軟件開發與交付、搭建和運營自助式內部開發者平臺（能力）的學科。平臺工程的目標是:優化開發者體驗，加速客戶價值。8 2023 Gartner,Inc.and/or

7、its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.該平臺提供一系列工具、自動化功能和信息，由平臺工程團隊負責維護，通過抽象出復雜的底層基礎設施和流程來為軟件開發團隊提供支持。8 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.10 202

8、3 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.開發團隊摩擦平臺工程頂層設計示例使用工程平臺平臺工程團隊自助式開發者門戶開發者工具可復用組件自動化復雜的基礎設施自動化產品團隊A A產品團隊B B產品團隊C C產品團隊D DA AA A平臺客戶C C軟件產品A AC CB BB B平臺產品D DD DDevOpsDevOps平臺AIOPs AIOPs 平臺平臺產品示例云原生平臺云管平臺平臺團隊傳統I

9、&OI&O團隊安全網絡計算存儲數據庫應用終端用戶支持11 2022 Gartner,Inc.及/或其關聯公司版權所有。保留所有權利。Gartner是Gartner,Inc及其關聯公司的注冊商標。大數據平臺APIAPI管理平臺12 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.平臺工程團隊需要哪些核心角色？13 2023 Gartner,Inc.and/or its affiliates.A

10、ll rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.平臺工程團隊的初始角色平臺所有者平臺架構師平臺工程師14 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.平臺所有者戰略與愿景平臺所有者 關聯客戶和傳播價值 匹配產品團隊需求 制定一個完整的愿景執行平臺架構師 宣傳平臺路

11、線圖 管理平臺待辦事項 組建一支出色的團隊平臺工程師15 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.平臺架構師平臺所有者技術技能 架構 標準化和工具 戰略規劃與路線圖平臺架構師非技術技能 高效溝通 協同合作 敏捷實踐平臺工程師16 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a regist

12、ered trademark of Gartner,Inc.and its affiliates.平臺工程師平臺所有者技術技能 研究、交付和整合平臺技術 測試和監控 持續學習平臺架構師非技術技能平臺工程師 與利益相關者合作 供應商管理 編制文檔17 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.成功的平臺工程團隊需要具備哪些技能以及如何規劃培訓？18 2023 Gartner,Inc.an

13、d/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.團隊需要具備多樣化技能技能示例：運營事件管理日常運營服務請求管理監控/可觀測性工程技術賦能云架構云配置敏捷實踐容器管理(K8S,etc)IaC(如：Terraform)安全自動化腳本版本控制CI/CD云平臺自動化IaC 自動測試來源：Gartner 767332_C19 2023 Gartner,Inc.and/or its affiliates.All rights reserv

14、ed.Gartner is a registered trademark of Gartner,Inc.and its affiliates.促進合作與學習確定培訓的優先次序并開展定制化培訓規劃未來的技能需求評估當前的技能差距制定具有針對性的培訓策略制定技能清單確定技能差距對技能進行分類高價值技能新興技能快速響應技能需求專注于核心技能優先考慮新興技能提供培訓和分享一手經驗組織性學習激勵性學習創新實驗室20 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of

15、 Gartner,Inc.and its affiliates.為平臺工程團隊開發和擴展資源的策略（示例）開發面向高等教育機構的推廣項目與應用開發人員合作招聘熱衷于平臺工程的軟件工程師在I&O團隊內開發軟件工程師資源需要綜合使用各種方式培養對平臺工程感興趣的I&O人員擴充團隊建立伙伴關系21 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.ITIT管理者可采取的執行方案星期一早上：審查現有團

16、隊的重復、資源和治理限制 為您的組織定義平臺團隊的角色90天內：確定并建立您的第一支平臺工程團隊 對平臺用戶的共同需求進行分類，并對初始平臺產品所需能力進行優先排序12個月內:創建平臺產品路線圖，針對差距和覆蓋范圍或者價值進行開發 啟動學習計劃，例如：平臺工程實踐社區 從失敗中汲取經驗教訓，持續改進平臺產品能力22 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.Access to Gart

17、ner research is subject to entitlement.For information,please contact your Gartner representative.GartnerGartner研究報告推薦利用平臺工程將DevOps平臺擴展至混合云Carolin Zhou、Daniel Betts和George Spafford（G00774800）如何組建和拓展平臺工程團隊George Spafford、Daniel Betts等（G00781062）案例研究：利用自助式基礎設施平臺加快交付速度基礎設施和運營研究團隊（G00767760）重新平衡技術技能組合（全

18、國）人力資源研究小組G00711437）23 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.Access to Gartner research is subject to entitlement.For information,please contact your Gartner representative.GartnerGartner研究報告推薦利用平臺工程將DevOps平臺擴展至

19、混合云Carolin Zhou、Daniel Betts和George Spafford（G00774800）如何組建和拓展平臺工程團隊George Spafford、Daniel Betts等（G00781062）案例研究：利用自助式基礎設施平臺加快交付速度基礎設施和運營研究團隊（G00767760）重新平衡技術技能組合（全國）人力資源研究小組G00711437）24 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and i

20、ts affiliates.Access to Gartner research is subject to entitlement.For information,please contact your Gartner representative.GartnerGartner研究報告推薦利用平臺工程將DevOps平臺擴展至混合云Carolin Zhou、Daniel Betts和George Spafford（G00774800）如何組建和拓展平臺工程團隊George Spafford、Daniel Betts等（G00781062）案例研究：利用自助式基礎設施平臺加快交付速度基礎設施和運營研究團隊（G00767760）重新平衡技術技能組合（全國）人力資源研究小組G00711437）