Gartner員工數字體驗研究的五個新發現（中國部分）.pdf

《Gartner員工數字體驗研究的五個新發現（中國部分）.pdf》由會員分享，可在線閱讀，更多相關《Gartner員工數字體驗研究的五個新發現（中國部分）.pdf（38頁珍藏版）》請在三個皮匠報告上搜索。

1、0 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTEDSupport:Five fundamental approaches of successful leaders 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.This presentation,including all supporting m

2、aterials,is proprietary to Gartner,Inc.and/or its affiliates and is for the sole internal use of the intended recipients.Because this presentation may contain information that is confidential,proprietary or otherwise legally protected,it may not be further copied,distributed or publicly displayed wi

3、thout the express written permission of Gartner,Inc.or its affiliates.2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.This presentation,including all supporting materials,is proprietary to Gartner,Inc.and/or its affiliate

4、s and is for the sole internal use of the intended recipients.Because this presentation may contain information that is confidential,proprietary or otherwise legally protected,it may not be further copied,distributed or publicly displayed without the express written permission of Gartner,Inc.or its

5、affiliates.Hao Yin研究總監GartnerGartner員工數字體驗研究的五個新發現（中國部分）2 2023 Gartner,Inc.and/or its affiliates.All rights reserved.您如何理解數字化工作場所的概念及其對現代企業的影響？3 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED生成式AIAI對“數字化工作場所”的理解以上圖片均由生成式AI工具以“Digital Workplace”為提示詞生成圖1-5在MuseDAM AIGC Playgroun

6、d中生成圖6在New Bing Image Creator中生成4 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED2022 Gartner 2022 Gartner 數字員工調研22%22%24%32%0%25%50%印度英國中國美國國家工作地點n=4861;All Digital Workers S01.You live inSource:2022 Gartner Digital Worker Survey北美32%歐洲22%亞太46%5 2023 Gartner,Inc.and/or its aff

7、iliates.All rights reserved.關鍵問題1.在員工對于工作中使用的技術所表現出的情緒和行為中，我們有什么出乎意料的發現？2.您應該如何考慮這些洞察并將其納入您的數字化工作場所戰略中？6 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED我們的洞察7 2023 Gartner,Inc.and/or its affiliates.All rights reserved.員工對于IT支持的依賴程度越來越強還是越來越弱以下哪個表述為真？8 2023 Gartner,Inc.and/or it

8、s affiliates.All rights reserved.如果您在工作中使用的數字化工具出現問題，您希望如何解決？0%25%50%2019(n=4913)2020(n=5522)2022(n=4861)通過電話聯系內部IT支持（人工客服）在網上尋找答案詢問同事（非 IT 支持/服務臺）通過電子郵件聯系內部IT支持（人工客服）通過聊天工具聯系內部IT支持（人工客服）通過網頁表單聯系內部IT支持（人工客服）使用內部 IT 自助服務機制（如常見問題解答）通過虛擬人工智能助手聯系內部IT支持（非人工客服）通過僅支持文本的腳本化聊天工具聯系內部IT支持（非人工客服）前三項選擇總和9 2023 G

9、artner,Inc.and/or its affiliates.All rights reserved.0%25%50%2019(n=4913)2020(n=5522)2022(n=4861)聯系自由職業專家以獲取支持前往專家服務點或現場支持中心聯系工作之外的朋友或家人以獲取幫助在網上尋找答案詢問同事（非 IT 支持/服務臺）如果您在工作中使用的數字化工具出現問題，您希望如何解決？前三項選擇總和10 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED解決數字化技術問題的方法（按國家/地區分類）前三項選擇總

10、和1.員工越來越依賴IT來解決數字化技術問題12 2023 Gartner,Inc.and/or its affiliates.All rights reserved.在中國，員工眼中的IT是A.網管、碼農、程序員、修電腦的B.數字化技術推動者以下哪個表述為真？13 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED全球大多數非ITIT數字員工報告稱，他們主要就技術問題聯系 ITIT14 2023 Gartner,Inc.and/or its affiliates.All rights reserved.R

11、ESTRICTED各國非ITIT員工對待ITIT的傾向性15 2023 Gartner,Inc.and/or its affiliates.All rights reserved.2.在當今中國的商業環境中，解決技術問題并不是對IT部門最大的需求。16 2023 Gartner,Inc.and/or its affiliates.All rights reserved.員工們相信更多還是更少的應用程序會帶來更好的業務成果？以下哪個表述為真？17 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED工作中使用的

12、平均應用程序數量（按國家/地區分類）18 2023 Gartner,Inc.and/or its affiliates.All rights reserved.果醬實驗的啟示選擇的數量效應19 2023 Gartner,Inc.and/or its affiliates.All rights reserved.n=varies;All Digital Workers excluding Not sure/Not applicableQ.Select how often you have encountered the following situations in your organizat

13、ion.Percentages represent the sum of respondents answering always,usually or frequently.Those responding never,rarely,occasionally,or sometimes account for the remainder to 100%for each bar in the graph.Q.How many applications,including applications accessed through web browsers,do you use at work?S

14、ource:Gartner 2022遇到的問題（按使用的應用程序數量）受訪者百分比15%8%19%11%22%13%21%15%37%28%32%28%56%44%50%48%0%30%60%為尋找信息以有效完成我的工作而掙扎由于缺乏認識而做出錯誤的決定收到不相關的通知錯過或未能注意到重要更新1-5 apps 6-10 apps 11-15 apps 16 or more apps 使用的應用程序數量越多，員工遇到的問題就越大20 2023 Gartner,Inc.and/or its affiliates.All rights reserved.平均而言，66%的受訪者認為，如果 IT部門

15、提供被普遍接受和支持的設備及應用程序來完成工作，則可以實現更好的業務成果。21 2023 Gartner,Inc.and/or its affiliates.All rights reserved.3.員工需要更少、更標準化的應用程序22 2023 Gartner,Inc.and/or its affiliates.All rights reserved.員工會定制或搭建自己的應用工具：A.很少(10%或更少)B.有時(10-25%)C.經常(25%-50%)D.頻繁地(50%或更多)以下哪個表述為真？23 2023 Gartner,Inc.and/or its affiliates.All

16、rights reserved.49%24%20%6%0%30%60%使用由IT部門提供的數字化技術自定義由IT部門提供的數字化技術利用由IT部門提供的數字化技術為我自己或我的團隊開發工具利用我個人獲得的數字化技術為我自己或我的團隊開發工具n=4799;All Digital Workers excluding Not sureQ How do you primarily use digital technology in your organization?Source:2022 Gartner Digital Worker Survey超過半數的數字員工會使用由IT部門提供的或他們自行獲取

17、的數字化技術來定制或開發應用工具數字化技術的主要使用途徑受訪者百分比24 2023 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED在中國這個數字高達82%82%數字化技術的主要使用途徑（按國家/地區分類）受訪者百分比25 2023 Gartner,Inc.and/or its affiliates.All rights reserved.員工在不同領域中自定義/開發應用程序。72%的受訪者表示，通過使用基本自動化工具來組合應用程序，以簡化工作任務。（自動化）76%的受訪者表示，他們為特定情境的互動和會議創建了協作

18、渠道，以推動創新。（協同）77%的受訪者表示，使用分析工具來構建定制的數據報表，以幫助他們自己和他們的團隊做出業務決策。（數據）80%的受訪者表示，通過內容管理以減少重復及改善知識共享和留存。（知識管理）26 2023 Gartner,Inc.and/or its affiliates.All rights reserved.中國的員工最有可能使用他們個人獲得的應用程序或網絡服務應用程序或網絡服務的使用（按國家/地區分類）使用由公司提供的應用程序或網絡服務27 2023 Gartner,Inc.and/or its affiliates.All rights reserved.24%26%29

19、%38%37%38%26%25%22%11%12%10%0%25%50%與其他員工協作(n=2036)與客戶合作(n=1861)分析數據和信息(n=1929)無法使用個人獲得的應用程序時對績效的影響受訪者百分比n=varies;All Digital Workers using applications or web services personally obtained excluding Not sureQ.If you could no longer use personally obtained applications or web services,how would it im

20、pact your ability to effectively perform your job?Collaborating with other workersQ.If you could no longer use personally obtained applications or web services,how would it impact your ability to effectively perform your job?Collaborating with customersQ.If you could no longer use personally obtaine

21、d applications or web services,how would it impact your ability to effectively perform your job?Analyzing data and informationSource:2022 Gartner Digital Worker Survey超過 60%使用個人獲得的應用程序的員工報告稱，如果他們不能再使用這些應用，他們的績效將受到中等到嚴重的影響62%63%67%重大/嚴重影響中度影響輕微影響沒有影響28 2023 Gartner,Inc.and/or its affiliates.All right

22、s reserved.4.28 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.越來越多的員工正在成為應用程序的創建者(他們認為他們的開發對他們的工作至關重要)29 2023 Gartner,Inc.and/or its affiliates.All rights reserved.中國員工更希望在哪里工作？A.公司辦公室B.家中C.第三方空間D.差旅以下哪個表述為真？30 2023 Gar

23、tner,Inc.and/or its affiliates.All rights reserved.中國員工更喜歡在公司辦公室工作首選工作地點概況（按國家/地區分類）平均比例31 2023 Gartner,Inc.and/or its affiliates.All rights reserved.員工在公司辦公室工作的最大動力在公司辦公室工作的動機（按國家/地區分類）前5項選擇的總和32 2023 Gartner,Inc.and/or its affiliates.All rights reserved.對會議類型所花時間的偏好（按國家劃分）平均比例各國員工花在不同類型會議上的時間偏好及效率

24、不同會議類型的生產力（按國家/地區劃分）首選項總和33 2023 Gartner,Inc.and/or its affiliates.All rights reserved.33 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.5.中國員工對混合工作技術的接受程度最高34 2023 Gartner,Inc.and/or its affiliates.All rights reserved.R

25、ESTRICTED發現總結1.員工越來越依賴IT來解決數字化技術問題2.在當今中國的商業環境中，解決技術問題并不是對IT部門最大的需求。3.員工需要更少、更標準化的應用程序4.越來越多的員工正在成為應用程序的創建者5.中國員工對混合工作技術的接受程度最高35 2023 Gartner,Inc.and/or its affiliates.All rights reserved.構建以人為本的工作場所以上圖片以左圖中出現的詞為提示詞在MuseDAM AIGC Playground中生成36 2023 Gartner,Inc.and/or its affiliates.All rights rese

26、rved.我們的建議通過基于實踐社區而非傳統知識孤島的協作支持中心，解決對IT日益增長的依賴。采取長期方法，通過不斷促進創新來提高員工數字技能和實現數字靈活性。使用 Gartner ACME 框架和數字工作場所適應性評估工具重新確定和重新評估您的數字工作場所應用策略。通過低代碼和超級APP等工具為“公民開發者”提供支持，使他們能夠在不承擔額外風險的情況下自動化他們和他們團隊的工作。通過在工作場所使用以人為本的技術來適應不斷變化的工作模式，從而改善混合工作體驗。37 2023 Gartner,Inc.and/or its affiliates.All rights reserved.Access

27、 to Gartner research is subject to entitlement.For information,please contact your Gartner representative.Recommended Gartner ResearchWhat Workers Want:Top 10 Insights From the Digital Worker Experience SurveyTori Paulman,Jim Murphy and Others(G00779656)Transform the Digital Employee Experience With

28、 an Evolving Digital WorkplaceMatt Cain,Lane Severson and Tori Paulman(G00764725)Innovation Insight for Collaborative Support HubChris Matchett and Chris Laske(G00780068)A Human-Centric Workplace Framework for the Future of WorkJanel Everly,Tori Paulman(G00779822)Video:Use Gartners ACME Framework to Rationalize Your Digital Workplace Application PortfolioChris Trueman and Mike Gotta(G00762270)