促進食品安全業務領導者取得最大成效.pdf

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1、Advancing Food Safety Business Leaders to Drive Results for Maximum ImpactOpening Session,Tuesday,May 7thArticle published in the February/March 2024 issue of Food Safety Magazine,incorporating feedback from the 2023 Food Safety Summit Workshop,Developing Food Safety Leadership SkillsLeadershipLeade

2、rshipWorkshop Workshop SpeakersSpeakersoJohn Crabill,Chipotle Mexican GrilloSpir Marinakis,Maple Leaf FoodsoDeb Kane,J&J Snack Foods Corp.oLinda Manning,Transformational CoachoCindy Jiang,McDonalds Retired oJorge Hernandez,The Wendys CompanyoEmma Gometz,The Science Friday Initiative oGillian Kellehe

3、r,EAB Food Summit Chair(Moderator)AgendaAgenda1.Opening remarks2.Why this session is important?3.Our panelists share:Leadership Skills that Matter4.Interactive Session#1:Leading Difficult Conversations.5.Interactive Session#2:Making Complicated Ideas Entertaining:Science and Radio Communication.6.Q&

4、A7.Closing RemarksFood Safety Leadership SkillsFood Safety Leadership Skills7A new digital book for the food safety professionalCONFIDENTIALThis form of communication and attachments contains proprietary and privileged information for the use of the designated recipients only.Any unauthorized review

5、,use,disclosure or distribution is prohibited.Continuous improvement in the food safety of a food business requires food safety professionals to become business leadersE-Book:Recommended Reference Material Leadership Skills That Matter Leadership Skills That Matter:Self-AwarenessSpir MarinakisSpir M

6、arinakisMaple Leaf Foods Maple Leaf Foods Leadership Skills That Matter:Building RelationshipsJorge HernandezJorge HernandezThe Wendys Company The Wendys Company Leadership Skills That Matter:Communication SkillsDeb KaneDeb KaneJ&J Snack Food Corp.J&J Snack Food Corp.Leadership Skills That Matter:In

7、teractive Session#1:Leading Difficult ConversationsLinda ManningLinda ManningCoach and Trainer,Transformational Coach and Trainer,Transformational CoachCoachGain an understanding of the key steps for handling a difficult conversation.Practice the skills and qualities that help make difficult convers

8、ations successful.Walk away with templates you can use afterwards.Objectives for this Interactive SessionWhat Makes a Conversation Difficult?Different perceptions of realityHeightened emotionsWhat do you see?What kind of difficult conversations do you tend to have?1)Asking for resources(people/money

9、)2)Product disposition3)Saying no based on food safety risk4)Lack of alignment on priorities5)Handling a difficult employeeIdentify Your Difficult ConversationsPick one difficult conversation you need to have(or recently had?)Write down topicWell use this example throughout this session1)Asking for

10、resources(people/money)2)Product disposition3)Saying no based on food safety risk4)Lack of alignment on priorities5)Handling a difficult employeeKey Skills for Credibility Key Personal QualitiesCuriosityCourageLeadership Example:Courage and Expertise which helped manage a difficult conversationDeb K

11、aneJ&J Snack Foods CorpBrainstorm at the Table:5 minutesThink of a difficult conversation you had that went well or that didnt What are the qualities or skills helped you have successful difficult conversations?In retrospect,what qualities or skills would have been more helpful?1.Clearly define the

12、problem2.Analyze the stakeholders3.Focus on interests(not positions)4.Build partnershipsKey Steps to Successfully Handling Difficult Conversations Step 1:Define the ProblemGet clear and aligned on what problem you are trying to solveNOT THE SOLUTION,JUST THE PROBLEMWhat is the problem are we trying

13、to solve?Too many allergens in our new plant are increasing risk and plant complexity Reduce FS headcount due to reduction in volume/production Managing additional responsibilities and growth How to dispose a product that has significant costs Practice:Defining the Problem 1.Use your example2.Define

14、 your problem(not the solution!)3.Pair and ShareStep 2:Stakeholder Analysis Identify who the stakeholders are by who Has interest Has influenceExamples:Stakeholder Examples Reduce FS headcount because volume/production has decreased Potential Stakeholders:Senior Operations,Senior FSQ,HR Representati

15、ve etc.Dispose product that has significant costs Potential Stakeholders:Plant manager,Senior Operations,Senior FSQ Leader Practice Part 11.In your situation,who are your key stakeholders?Differentiate StakeholdersStakeholder AnalysisStakeholder Name/RoleImpactHow much will this impact them?(H,M,L)I

16、nfluenceHow much influence do they have over the project?(H,M,L)What is most important to them?How do they feel about the project/change?How can they help you?How could they block you?Strategy for engaging stakeholder(Get input,keep informed,address concerns,put in change role,etc.)Practice a Stakeh

17、older AnalysisFill this out for your chosen stakeholder(3 mins)Leadership Example:Stakeholder Analysis Spir MarinakisMaple Leaf FoodsStep 3.Focus on InterestsPosition is HOW we should get itInterests is WHY you want somethingPosition stays stuck on one possible solutionInterests stay open to differe

18、nt solutionsPosition I need two more people to inspect cheeseInterest There have been a lot of recalls on cheese,I want to make sure our products arent caught up in thatPractice:Focus on InterestsUsing your situation take 2 minutes to write down:1.What are my primary interests?Why does this matter?2

19、.What are the primary interests of the other stakeholders?So far1.Clearly defined your problem2.Identified and analyzed stakeholders3.Focused on interest not positionStep 4:Building Partnerships Emotional Bank AccountThank youId like your inputYou did a great job on that projectHow can I help?Leader

20、ship Example:Building PartnershipsJorge Hernandez,The Wendys CompanySeek to Understand“The single most important thing you can do is to shift from I understand to Help me understand.Everything else follows from thatAsk Questions,Listen and ParaphrasePractice Part 1How will you build partnerships wit

21、h your stakeholders?Practice:Listening and ParaphrasingPair up-5-minute exercisePartner One:Share the problem and what you will apply from this session.Partner Two:Paraphrase back what you heard.Switch RolesIf time:Discuss what it was like to focus on listening to the other.Summary Difficult convers

22、ations often start with different perspectives Be curious and courageous Clearly define the problem Analyze stakeholders Focus on interests not positions Build partnerships Emotional Bank Account and Seek to UnderstandKey Learnings Summary Wrap UpThank you!15 Minute Break10:00 am 10:15 amLeadership

23、Skills That Matter Leadership Skills That Matter:Influencing without AuthorityJohn CrabillJohn CrabillChipotle Mexican Grill Chipotle Mexican Grill Leadership Skills That Matter:Cindy JiangCindy JiangMcDonalds McDonalds-RetiredRetiredAsking Questions Leadership Skills That Matter:Interactive Session

24、#2:Making Complicated Ideas Entertaining:Science and Radio CommunicationEmma Gometz,Emma Gometz,Digital Producer for Science FridayDigital Producer for Science FridayInteractive Session GoalsInteractive Session Goals To learn how to communicate complicated science in a simple and engaging way To mak

25、e science communication conversational,add human-to-human connection to your work To understand your audience when youre communicating about food safety at your jobWhy Radio?Why Radio?Radio,especially live radio,is about communication.-Conversation is the tool we use to tell a story and separate fac

26、ts from fiction.-Human to human connection helps people remember what they learned.-On a radio show,the audience learns in real time with the host.-When writing a story,we consider our audience.Why Radio?Why Radio?When you all do your jobs,you will also use conversation to:-Get what you need from ma

27、nagers-Advocate for your direct reports-Communicate important food safety information-Executives-Your peers-Consumers-The mediaPreparing for our ActivityPreparing for our ActivityWe will learn how Science Friday makes a radio show,and how each role on our production team can apply to your communicat

28、ion skills.At the end,well practice a“mock radio show”to test what weve learned about communicating science effectively.LeadershipExample:Connect Science with BusinessCindy JiangGlobal Food Safety Risk Management,McDonalds-retired LeadershipExample:Make Complex Ideas EntertainingJohn CrabillSenior D

29、irector of Food Safety&Quality,Chipotle Mexican GrillOur Communication ToolboxOur Communication ToolboxScienceStoryProducerHostExpertSTORYRadio Host:The Science GuideThe Science GuideThe radio host represents the audience in a radio segment,following their curiosity to share the story through conver

30、sation.-Curious,charismatic-Active listener-Introduces the topic-Guides conversation-Connects with the expert about their workRadio Producer:The ResearcherThe ResearcherThe radio producer learns the relevant background so they can ask the right questions that tell the story well.-Why is this story i

31、mportant?-What do we already know versus what we need to find out?-Ask questions that challenge the guest to explain their knowledge simply.Radio Guest:The ExpertThe ExpertThe expert is in charge of knowing their stuff.The experts credibility is on the line in an interview,so they must answer the ho

32、sts questions accurately.-Answers the question they are asked,nothing more,nothing less.-Treats themselves with respect:as a source of knowledge.-Brings enthusiasm!The Host,Producer,and Expert work together to have a conversation about the science topic.Over the course of the conversation,the listen

33、er will learn:What the topic isHow it worksWhy the topic is importantTo summarize:To summarize:Lets listen to an example:Lets listen to an example:What did we learn?What is still unclear?What did you like/dislike about how the host introduced the guest?What did you like/dislike about how the guest a

34、nswered the hosts questions?Example 2:Example 2:What did we learn?What is still unclear?What did you like/dislike about how the host introduced the guest?What did you like/dislike about how the guest answered the hosts questions?15 min:Create your own radio segment!15 min:Create your own radio segme

35、nt!10 minutes:Welcome our radio presenters!Thank you!Question and AnswerPanel Wrap-upGillian Kelleher,CEO,Kelleher Consultants LLC Spir Marinakis,VP,Food Safety,Quality,Technical Services&Sanitation,Spir.MJorge A.Hernandez,VP,Quality Assurance,The Wendys Company,Cindy Jiang,Global Food Safety Risk M

36、anagement,McDonalds-Deb Kane,VP,Food Safety,Quality,&Regulatory,J&J Snack Foods Corp.,Emma Gometz,Digital Producer,The Science Friday Initiative,Linda Manning,Transformational Coach,Executive Coach and Team Building lindatransformationalcoach.ioJohn Crabill,Senior Director of Food Safety&Quality,Chipotle Mexican Grill,Moderator/Speaker Contact information